Callicity® Support Portal
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Managed PBX
Phones
Faxing with Callicity

Articles in this category

How do I update my payment information?

You can update your payment by opening a support ticket via the online portal or e-mail.  Once we receive your request, a new payment authorization form will be sent to you via e-mail.
Can I Set My Own Busy Lamp Field (BLF) Buttons?

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...
How do I update my contact information?

You can update your contact information by opening a support ticket via the online portal or e-mail.  Once your information has been updated, you will receive a confirmation via e-mail.
Can I port out my Callicity® number?

At Callicity®, we understand that things change for many reasons, and we will always accommodate your business’s needs. If you decide to port out from Callicity®, you need to submit a request with the...
How can I get technical support?

We're here to help!  You can: Submit a ticket to support@callicity.com Send us a message through the customer portal Give us a call at 1-240-621-8530.

How long can my conference go?

Both audio conferencing and video conferencing are limited to 20 hours per conference.  Need a longer conference call?  Start another!  There is no limit to the number of conference calls you can crea...
  • Top articles
  • Latest articles
Can I Set My Own Busy Lamp Field (BLF) Buttons?

Category: Knowledgebase

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...

How do I update my payment information?

Category: Knowledgebase

You can update your payment by opening a support ticket via the online portal or e-mail.  Once we receive your request, a new payment authorization form will be sent to you via e-mail.

Where can I found the softphone downloads?

Category: Phones

For Callicity®/ReachUC, the download page is here, or you can use the individual links below: iOS Android Windows MacOS For 3CX iOS Android Windows

How do you reset a Yealink IP Phone to factory default settings?

Category: Phones

Method 1: Via web interface. Login to the web UI of the phone Go to Settings → Upgrade page, select Reset to Factory Settings Press OK to continue, press Cancel to quit. Method 2: Via phone menu. P...

What are your terms of service?

Category: Managed PBX

Our VoIP terms of service can be reviewed here.

Do you offer service to call centers?

Category: Managed PBX

Of course! You are one of our ideal customer profiles.  Send an e-mail to hello@callicity or call us at 800-788-1414, Option 2, and we can help you get started.

Instant Fax Portal

Category: Faxing with Callicity

The Callicity Instant Fax service gives PBX Users the option to view received faxes and send outbound faxes directly from the PBX portal or by e-mail. Note: Callicity does not support international f...

Fax Status Codes

Category: Faxing with Callicity

  0 OK (Fax successfully sent) Fax Success! 1 Internal error Call disconnected after several minutes without getting a page break or confirmation from the sender/receiver. 256 I...

What are the Fax Size Limitations with each Fax Modality?

Category: Faxing with Callicity

Instant Fax Portal Send/Receive Fax limit: 20 MB or 100 pages (whichever comes first). E-mail to Fax Send/Receive Fax limit: 10 MB or 100 pages (whichever comes first). Instant Fax ATA There is no spe...

E-mail to Fax

Category: Faxing with Callicity

Sending an Outbound Fax by E-mail Using an e-mail client such as Microsoft Outlook, you can send your fax to any 11-digit US number using the format DID@instant-fax.com (e.g., 12033045246@instant-fax....

How do I update my contact information?

Category: Knowledgebase

You can update your contact information by opening a support ticket via the online portal or e-mail.  Once your information has been updated, you will receive a confirmation via e-mail.

SMS Opt-Out Keywords and Stop Words

Category: Managed PBX

Messaging (SMS/MMS) SPAM Are you receiving unwanted SMS/MMS messages? You can stop those annoying messages directly from our Webclient or mobile app. What are SMS Opt-Out Keywords? Callicity automatic...