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How do I update my payment information?

You can update your payment by logging in to the customer portal.  Once there you can review current and past invoices as well as update your payment information.

Can I Set My Own Busy Lamp Field (BLF) Buttons in 3CX?

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...

How do I update my contact information?

You can update your contact information by opening a support ticket via the online portal or e-mail.  Once your information has been updated, you will receive a confirmation via e-mail.

Can I port out my Callicity® number?

At Callicity®, we understand that things change for many reasons, and we will always accommodate your business’s needs. If you decide to port out from Callicity®, you need to submit a request with the...

How can I get technical support?

We're here to help!  You can: Submit a ticket to support@callicity.com Send us a message through the customer portal Give us a call at 1-240-621-8530.

How long can my conference go?

Both audio conferencing and video conferencing are limited to 20 hours per conference.  Need a longer conference call?  Start another!  There is no limit to the number of conference calls you can crea...

How to Port Your Existing Phone Number to Callicity

Porting your existing phone number means moving or transferring your number from your existing carrier to Callicity.  This is a fairly simple process that consists of several steps and can be complete...
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How do I update my payment information?

Category: Knowledgebase

You can update your payment by logging in to the customer portal.  Once there you can review current and past invoices as well as update your payment information.

Where can I find the softphone downloads?

Category: Phones

For Callicity®/ConnectUC, the download page is here, or you can use the individual links below: iOS Android Windows MacOS For ReachUC, the download page is here, or you can use the individual links ...

Can I Set My Own Busy Lamp Field (BLF) Buttons in 3CX?

Category: Knowledgebase

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...

What are your terms of service?

Category: Managed PBX

Our VoIP terms of service can be reviewed here.

How do you reset a Yealink IP Phone to factory default settings?

Category: Phones

Method 1: Via web interface. Login to the web UI of the phone Go to Settings → Upgrade page, select Reset to Factory Settings Press OK to continue, press Cancel to quit. Method 2: Via phone menu. P...

How can I get technical support?

Category: Knowledgebase

We're here to help!  You can: Submit a ticket to support@callicity.com Send us a message through the customer portal Give us a call at 1-240-621-8530.

Reassigning an Existing Extension

Category: Managed PBX

There may be a time when you need to reassign an extension to a new employee.  Following is the preferred method rather than creating a new extension and deleting the old one. Reset User The Reset Use...

Port Forwarding

Category: Premises Hardware and Software

In certain situations, however, it may be necessary to allow these ports in your firewall.  We recommend utilizing the subnet ranges, as there may be more than one server on one Geo Node that can serv...

Set Up Yealink desk phones to Use a Static IP Address

Category: Phones

This article provides instructions on how to set up a static IP address for Yealink desk phones. Switching a phone from DHCP to a static IP can be a useful way to address connectivity issues such as U...

Working with Answering Rules

Category: Managed PBX

Callicity PBX Answering Rules When editing a user, go to the Answering Rules tab and click the Add Rule button.The Add an Answering Rule dialog appears. From this page, you can create rules to screen...

No Audio on Yealink Phone

Category: Phones

No Audio on Yealink Phones This article helps resolve Yealink desk phone handset, headset, and speaker audio issues. Yealink desk phone does not ring during an incoming call Unable to hear fr...

Routers with Known Issues

Category: Premises Hardware and Software

This list should not be taken to be definitive, but only representative of known problems and the resolutions available, if any. These routers are definitely problematic and should be avoided (replace...