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How do I update my payment information?

You can update your payment by opening a support ticket via the online portal or e-mail.  Once we receive your request, a new payment authorization form will be sent to you via e-mail.
Can I Set My Own Busy Lamp Field (BLF) Buttons?

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...
How do I update my contact information?

You can update your contact information by opening a support ticket via the online portal or e-mail.  Once your information has been updated, you will receive a confirmation via e-mail.
Can I port out my Callicity® number?

At Callicity®, we understand that things change for many reasons, and we will always accommodate your business’s needs. If you decide to port out from Callicity®, you need to submit a request with the...
How can I get technical support?

We're here to help!  You can: Submit a ticket to support@callicity.com Send us a message through the customer portal Give us a call at 1-240-621-8530.

How long can my conference go?

Both audio conferencing and video conferencing are limited to 20 hours per conference.  Need a longer conference call?  Start another!  There is no limit to the number of conference calls you can crea...
How to Port Your Existing Phone Number to Callicity

Porting your existing phone number means moving or transferring your number from your existing carrier to Callicity.  This is a fairly simple process that consists of several steps and can be complete...
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How do I update my payment information?

Category: Knowledgebase

You can update your payment by opening a support ticket via the online portal or e-mail.  Once we receive your request, a new payment authorization form will be sent to you via e-mail.

Where can I find the softphone downloads?

Category: Phones

For Callicity®/ConnectUC, the download page is here, or you can use the individual links below: iOS Android Windows MacOS For ReachUC, the download page is here, or you can use the individual links ...

Can I Set My Own Busy Lamp Field (BLF) Buttons?

Category: Knowledgebase

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...

How do you reset a Yealink IP Phone to factory default settings?

Category: Phones

Method 1: Via web interface. Login to the web UI of the phone Go to Settings → Upgrade page, select Reset to Factory Settings Press OK to continue, press Cancel to quit. Method 2: Via phone menu. P...

What are your terms of service?

Category: Managed PBX

Our VoIP terms of service can be reviewed here.

How can I get technical support?

Category: Knowledgebase

We're here to help!  You can: Submit a ticket to support@callicity.com Send us a message through the customer portal Give us a call at 1-240-621-8530.

Routers with Known Issues

Category: Premise Hardware and Software

This list should not be taken to be definitive, but only representative of known problems and the resolutions available, if any. These routers are definitely problematic and should be avoided (replace...

Android SMS

Category: Android

This article describes how to work with the Android SMS/MMS feature Sending SMSTo send SMS – press the plus button in the SMS view – Type the number or choose contacts and write your message and hit ...

Yealink Manual Provisioning

Category: Phones

This article includes the steps needed to manually enter the address of the Callicity® Provisioning Server for Yealink SIP devices.  Yealink Device Steps Determine the IP of the Phone and navigate ...

How to Port Your Existing Phone Number to Callicity

Category: Knowledgebase

Porting your existing phone number means moving or transferring your number from your existing carrier to Callicity.  This is a fairly simple process that consists of several steps and can be complete...

10DLC Registration & Regulations

Category: Messaging

  10DLC Registration & Regulations: Your Complete Guide Not only is business texting increasingly popular for legitimate businesses like yours, but also for spammers.  Mobile carriers have impleme...

Conference Controls

Category: Managed PBX

If you are logged in to a conference bridge as a leader, you can utilize various star code conference actions shown below: Star Code Application Description [*]6 Toggle Mute Toggle Mute On/Off...