How do I update my payment information?

Category: Knowledgebase

You can update your payment by opening a support ticket via the online portal or e-mail.  Once we receive your request, a new payment authorization form will be sent to you via e-mail.

Where can I find the softphone downloads?

Category: Phones

For Callicity®/ConnectUC, the download page is here, or you can use the individual links below: iOS Android Windows MacOS For ReachUC, the download page is here, or you can use the individual links ...

Can I Set My Own Busy Lamp Field (BLF) Buttons?

Category: Knowledgebase

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...

How do you reset a Yealink IP Phone to factory default settings?

Category: Phones

Method 1: Via web interface. Login to the web UI of the phone Go to Settings → Upgrade page, select Reset to Factory Settings Press OK to continue, press Cancel to quit. Method 2: Via phone menu. P...

What are your terms of service?

Category: Managed PBX

Our VoIP terms of service can be reviewed here.

How can I get technical support?

Category: Knowledgebase

We're here to help!  You can: Submit a ticket to support@callicity.com Send us a message through the customer portal Give us a call at 1-240-621-8530.