No Audio on Yealink Phone

No Audio on Yealink Phones

This article helps resolve Yealink desk phone handset, headset, and speaker audio issues.

Audio issues of Yealink desk phones may be caused by faulty hardware or Quality of Service related issues.
Follow the troubleshooting steps below depending on which part where the issue is encountered:

Ensure that the handset mode is activated
Make sure the peripherals are properly connected to the device
Check the handset if the volume is adjusted to an appropriate level
If possible, use a spare handset (same phone model) to isolate the issue further
Place a test call and switch to speaker/built-in earpiece during the call. Observe for any call quality issue.
- If the audio is working while on speaker mode, it is possible that the handset port of the phone is broken.
- If there's no audio after switching to speaker during the call, the phone has a Quality of Service issue.

Check if the headset cord is fully connected to the headset jack on the phone
Ensure that headset mode is activated.
Check if the headset volume is adjusted to an appropriate level.
If possible, use a spare, compatible headset to isolate the issue further
- If the audio is working on the spare headset, it is possible that the original headset of the phone is broken. Please contact the manufacturer of the headset for further troubleshooting.
- If there's no audio after using the spare headset or switching to speaker during the call, the phone has a Quality of Service issue.

From Home view, select More > Menu > Basic > Sound > Ringtone, and ensure that it is not set to Silent Ring
Select a different ringtone, then press Play.
Do a test call and make sure that the phone is not on DND (Do Not Disturb).

If the Yealink ringer volume is still inaudible, there is a possibility the speaker function of the phone is broken.