Hello, how can we help?

How do I update my payment information?

Category: Knowledgebase

You can update your payment by logging in to the customer portal.  Once there you can review current and past invoices as well as update your payment information.

Where can I find the softphone downloads?

Category: Phones

For Callicity®/ConnectUC, the download page is here, or you can use the individual links below: iOS Android Windows MacOS For ReachUC, the download page is here, or you can use the individual links ...

Can I Set My Own Busy Lamp Field (BLF) Buttons in 3CX?

Category: Knowledgebase

Yes, in 3CX, you can set up your own Busy Lamp Field (BLF) buttons for one-button dialing and to view line status. BLF buttons allow you to quickly see the availability of a particular extension or ex...

What are your terms of service?

Category: Managed PBX

Our VoIP terms of service can be reviewed here.

How do you reset a Yealink IP Phone to factory default settings?

Category: Phones

Method 1: Via web interface. Login to the web UI of the phone Go to Settings → Upgrade page, select Reset to Factory Settings Press OK to continue, press Cancel to quit. Method 2: Via phone menu. P...

How can I get technical support?

Category: Knowledgebase

We're here to help!  You can: Submit a ticket to support@callicity.com Send us a message through the customer portal Give us a call at 1-240-621-8530.